COVID Update for the Peninsula of Clinical Genetics

During the lockdown period, we have been maintaining a reduced normal service by delivering consultations via the telephone & video for patients who we feel are clinically appropriate to do so. 

We will be able to continue to offer telephone and video consultations for the foreseeable future however as of August 2020 we will be able to start offering reduced face to face appointments for those with a clinical need before offering these out to everyone who is on our waiting lists.

Telephone Appointment details:
Your clinician (consultant or genetic counsellor) will contact you by telephone at your scheduled appointment time, on the number you provided when booking the appointment. This telephone call will last approximately 45 minutes. Please ensure that you are in a quiet envrionment.

Video Appointment Details:
If you have a video consultation booked, youw ould have recieved an email confirmation at the time of booking your appointment to your preferred email address. Five minutes prior to the appointment, please open this link to check that the camera and audio is working. You will be diverted into a virtual waiting room in which the consultant will open up your call and begin your consultation. If you have not recieved this confirmation please contact 01392 405730.

Face to face appointment details:
If you have a face to face consultation booked then please attend the hospital indicated on your appointment letter. Please wait in your car until you are called up to the waiting room by the appointment. Where possible we advise that you come alone or with one family member of choice. We also advise that where possible, wear a mask and use the sanitation stations at the main enterance. Masks will be available at Reception if you require one.

We thank you for your patience and understanding at this time. If any of this is unclear please contact our appointments team on either 01392 405730 or 01392 405729 and they would be happy to assist you.

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